Please Contact Us for Help

Our experienced customer service team is here to help you from 8:30AM to 4:30PM CST, Monday through Friday. If you are looking for help outside those hours, try the Cookshack Barbecue Forum where you will find a great deal of helpful information.

Call us:
FREE 1-800-423-0698
1-580-765-3669

Send us an e-mail at info@cookshack.com.

Send us a fax:
Fax 1-580-765-2223

Write to us:
Cookshack, Inc.
2304 N. Ash St.
Ponca City, OK 74601-1100 USA

Cookshack smokers' original owner's limited warranty is as follows:

90 days from date of purchase – parts and labor

2 years from date of purchase – parts only

Replacement parts are warrantied for one year from date of purchase.